GENERAL TERMS & CONDITIONS FOR HOTELS/RESIDENCES/FARM HOLIDAYS RESERVATIONS

1) TERMS AND CONDITIONS
Before making your booking you must have read and accepted the terms of these booking conditions, as this is the basis of your holiday contract with us.

2) RESERVATIONS - PAYMENTS
The client will be required to forward by fax, to our agency, a signed reservation form listing each clients name. Upon receipt of your booking form, Reality Travel will confirm the booking in writing and will send an invoice for the balance of payment. The reservation is to be considered valid only upon reception of our written confirmation. Within 48 hours after our fax confirmation, the client will be required to forward a 30% deposit, which will be calculated according to the total reservation amount plus an additional of 15,00 euro per person for the booking fees. The final balance should be received 30 days prior to the client's arrival. For reservations made prior to 30 days proceeding, the arrival of the client, the whole amount, plus the 15,00 euro per person for the booking fees must be forthcoming. Obviously, reservations are only considered valid after our receipt of the reservation form, by fax, accompanied by the relative amount requested. If the above considerations/payments are not met, Reality Travel will reserve the right to cancel the booking because this will be read as a renunciation of the individual proposal by the client and an authorization for Reality Travel to terminate the potential contract, and you may find that you are liable for cancellation on charges. Documents will normally be dispatched to reach you two weeks before departure.

3) CANCELLATIONS - LIABILTY - LIMITATIONS
Clients may withdraw the contract without paying any penalties in the following occasions: - if prices increase by more than 10% of the total holiday price; - for any changes or cancellations effected by Reality Travel by reason of force majeure, or other circumstances beyond our control. In both cases clients must communicate their decision either if they accept or if they withdraw the contract within 48 hours after receiving our written notice. You have the right to cancel and receive a full refund of all monies paid. We exercise care and control in our choice of the hotels, and other organisations involved in the planning and provision of your holiday but as we have no direct control over them we cannot accept liability for acts or omissions whether negligence or otherwise of any of these organisations or their employees. In particular we have no control over the management of the hotels and in the case of overbooking by a hotel, of which we are not aware before your departure, you will be offered alternative accommodation on arrival. Reasonable compensation for the inconvenience will be offered where the location and/or facilities of the alternative accommodation are reasonably regarded as inferior to that originally booked. We do not have or cannot accept any liability for any loss or damage caused by force majeure events including (without limitations) fire, food, civil disturbance, industrial action, terrorist activities, technical problems with transport, closure of airports or bad weather, irregualrity of the personal documents and compensation cannot be paid in these circumstances if there are cancellations or rearrangements. Any refund will be subject to the deduction of reasonable expenses. If once a reservation has been made you are obliged to cancel it, either wholly or in part it must be confirmed in writing. All booking cancellations will result (over the loss of the booking fee) in the application of the following penalties calculated upon the total projected period of residence. For cancellations made:
- more than 21 days prior: 30%.
- from 21 to 14 day prior: 50%.
- from 14 to 7 days prior: 70%.
- from 7 days proceeding and the beginning date of the projected occupancy: 100%. - No show: Reality Travel will cancel the booking after 24 hours if no wrritten communication will be forwarded by clients. In this case no refund will be applied. Airline/train/ferry tickets once issued are subject to the conditions of carriage.

4) COMPLAINTS
Throughout our website we have sought to give you the fulliest and most accurate information on the features and facilities of each hotel or organisation involved to assist you in making the choice of holiday best suited to your personal needs. However, as all the details have to be prepared in advance of when you may be travelling there, there may be occasion when an advertised item is not on the event available on your journey or during your particular stay. For example, outdoor activities such as terrace bars, beach ports and barbecues can be subject to weather conditions and lack of demand., particularly in early or late season. Similarly hotels may occasionally have to amend certain facilities such as entertainments, courtesy buses, etc. due to local factors such as licensing laws, religious holidays. Government restrictions or other under seen circumstances. Swimming pools have occasionally to be empted for cleaning or repairs. In some hotels, air-conditioning is often only operated in certain times of the day, even in hot weather. We will advice you if we become aware of a major change but cannot accept liability for the loss of or alteration in an advertised amenity in such circumstances. In your interest, such complaints should be forwarded to Reality Travel not later than a maximum of 48 hours from taking up residence to be able to remedy matters on the spot. Such clients who abandon the hotel or residence spontaneously, or through their own initiative, will lose all rights for any possible reimbursement. Complaints made at the end of occupancy, or after the clients departure, will not be considered.

5) SUBSTITUTIONS
The accommodation is reserved exclusively for the persons named on the reservation form. Unauthorised occupancy can result in the property manager refusing admittance or charging extra locally. You should advise us in writing of any change you wish to make to your confirmed arrangements no less than 7 days before departure. We will do our best to make the change you request to the arrangements subject to availability and the payment of the booking fees and any additional costs arising from the change. You may transfer your booking to another person provided you make written application to do so up to 7 days before departure. The new person will be jointly liable with you for the additional cost of the change.

6) OUR LIABILITY
Reality Travel accepts liability for the quality of the arrangements confirmed to you. If you have a justified complaint and have followed the complaints procedure described in our terms and conditions then we will pay you reasonable compensation. Our Liability in all such cases shall be limited to the maximum the price of the arrangement.

7) HOTEL RATING
Hotel rating is based on the national standard of the country where the accommodation is located. Rating provided serve only as guide.

8) GOVERNING LAW
These terms and conditions will be governed by the Italian Law, which will be applied in the resolution of all controversy.

GENERAL TERMS & CONDITIONS FOR HOLIDAY RENTAL APARTMENTS

1) HOLIDAY RENTALS
Reality Travel acts as intermediary on behalf of the owner/s of dwellings, whose rates are listed on our websites. Therefore, the characteristics of each dwelling will vary, quite differently, one from another. So on the above considerations all clients are advised to be specific, according to their particular demands, requesting our operator for any explanations before concluding the negotiation.

2) RESERVATIONS & PAYMENTS
Within 48 hours after our telephone/fax confirmation, the client will be required to forward by fax, to our agency, a copy of the reservation form and a 30% deposit, which will be calculated according to the total rental amount plus an additional of 30,00 euro for the booking fees. For all the reservations it will be forwarded written confirmation. The final balance should be received 30 days prior to the client's arrival. For reservations made prior to 30 days proceeding, the arrival of the client, the whole rental amount, plus the 30,00 euro booking fees must be forthcoming. Obviously, reservations are only considered valid after our receipt of the reservation form, by fax, accompanied by the relative amount requested. If the above considerations/payments are not met, Reality Travel will automatically cancel the reservation because this will be read as a renunciation of the individual proposal by the client and an authorization for Reality Travel to terminate the potential contract. Costs for water, electricity and gas are included in the rental price. Other services and charges not included involve: - bed linen, tale linen and bath towels, which clients are required to bring personally; - cleaning fees and house delivery charges are 25,00 euro for studio apartments, 30,00 euro for one bed room apartments, 40,00 euro for double bed room apartments and 50,00 euro for three bed room apartments (on a rising scale depending upon whether the dwelling is in a more particular area); - any further extras must be submitted to our office, in writing, in order that an agreement be arranged with the owner or through our agency.

3) SECURITY DEPOSIT
A 100,00 euro (200,00 euro for particular homes and villas) security deposit will be required to be made when the keys are handed over to the client by the owner or our co-worker (this amount will be reimbursed to the client following deductions to cover any eventual damage caused by the client during residency). For early departures or whenever clients can't hand keys back to the owner or our co-worker, the security deposit will be reimbursed in a second moment by post.

4) NUMBER OF PERSONS
The number of persons occupying any dwelling/property must not exceed that declared in the reservation form. The client/s has the sole responsibility for such declarations, required to be forwarded for the Public Security Police. More occupants than those indicated would become a motive for a rescission of the contract without any onus/burden of reimbursement on behalf of our agency.

5) ARRIVALS & DEPARTURES
Clients may generally check in, usually, upon a 4.00 pm arrival on a Saturday and check out before at 10.00 am departure on a Saturday (different arrangements may be worked out either directly with the owner or co-worker). All mutually acceptable variations to the above schedules need to be arranged, in advance, with the owner or co-worker.

6) ACCESSORIES & CLEANLINESS
Dwellings usually have sufficient accessories and furnishings for the number of people indicated within the terms of arrangement outlined above. The dwellings are always made available to clients clean and in order. It is client/s sole responsibility to handle the daily cleanings for the integrity of the premises. Upon occupation, clients should be aware that they will be liable for any damage or breakage that occur during their residency, both directly or by chance that are likely to affect ordinary maintenance of the dwelling or property such as, and including, light bulbs; struck by lightening - that need replacement; bath or shower waste blockages; broken crockery; the cost of which will be deducted from the security deposit. All genuine complaints about possible broken down facilities should be brought to the notice of the owner or co-worker by the incoming clients. The former will take all possible measures to repair such problems in the briefest possible time (according to the availability and personell in each particular locality). Upon check-out, it is compulsory for the client/s to leave all kitchen facilities clean and in order, including the garbage bin and, all housing equipment must return to it's original position. Clients who do not observe even one of these mentioned conditions, loose the right to claim security deposit reimbursement. Therefore, prior to departure, clients will be required to demonstrate that the dwelling is suitably in order. Most properties do not admit animals. Please notify of the presence of pets before confirming booking. Failure to declare the presence of animals shall give rise to immediate booking cancellation with no right to reimbursement.

7) CLAIMS
Such complaints should be forwarded to Reality Travel not later than a maximum of 48 hours from taking up residence. In defect of this requirement, or of our explicit authorization, such clients who abandon the house either spontaneously, or through their own initiative, will lose all rights for any possible reimbursement. Complaints made at the end of occupancy, or after the clients departure, will not be considered. All listed dwellings have been visited and checked out by our office and, consequently, our descriptions of such are both truthful and compiled in good faith. Reality Travel takes all reasonable care to ensure the quality in both dwellings and properties offered. However, we do not assume liability for any dissatisfaction that clients may experience with such. We act solely as an agent in good faith and can not be held responsible for possible changes introduced by the owner after our visits.

8) CANCELLATION POLICY
All cancellations, by potential clients, must be confirmed in writing. All booking cancellations will result (over the loss of the booking fee) in the application of the following penalties calculated upon the total projected period of residence: -30% of total amount of occupancy up to seven days proceeding the date of projected residence. -100% from the seven days proceeding and the beginning date of the projected occupancy.(However, in the event that the dwelling is re-let in the seven proceeding days of the commencement of the projected occupancy, the applied penalty will be reduced to 30%). No reimbursement, either partial or total, can be considered for those projected clients, after 24 hours of non arrival, without a written communication from the client, within that stipulated period. Reality Travel, upon such defect by the prospective client, will be considered free from every responsibility and will return the availability of the dwelling to its respective owner. Thereupon, the client loses the right to claim either total or partial reimbursement. We must maintain, without exception, that once a reservation is confirmed and paid for in regard to a selected dwelling, it will not be possible to vary the terms of the reservation, including even the lapse of some little time to arrive at another available solution, not even in the event of an integrative supplement. However, it is possible to cancel a reservation (with the consequent application of the above mentioned penalties and proceed with a new reservation). Penalty will always apply to the whole reserved period and any, subsequent, annulled weekly period cannot be separated; the reference date for the calculation, in days, is always from the agreed beginning of occupancy. In the event of cancellations effected from Reality Travel, or from the owner of the dwelling, by reason of force majeure, or other circumstances beyond our control, will result in the deposit, made by the client, being refunded partially, or totally, dependent upon the reserved period, with the exclusion of the booking fee, and/or the availability of an alternative solution with other available housing. If the client refuses an alternative booking, under the conditions described directly above, the booking fee will be automatically forfeited and, in such a case, Reality Travel can not accept responsibility for any demands above that of money actually received from the client, initially.

9) GOVERNING LAW
Italian Law will be applied in the resolution of all controversy.